Is India relevant for Indians

I have often wondered what makes us so full or road rage, so ready to slash and burn at the slightest opportunity when in a mob. The key thing is that we do so when we are in a group. While I have no answers I will make a guess!
I think its the 'system'. It makes people feel so impotent in normal life that given an vent, they all erupt. Look at our government offices. A visit to any is a soul wrenching experience. Pan stains on walls, rude staff. It does not matter to the clerk (or the corner constable of police - the lowest rung) that the person he is talking as if the other is some lowly life form is probably talented enough to be his boss' boss' boss had he or she wanted.
It does not matter that the staff gets his salary from what the visitor pay as taxes. In short, the 'babudom' makes citizens feel 2nd class. We are a flawed democracy. so given an oppurtunity we descent into mobocracy. Common man knows that he can't really fight against the system and win. For the simple fact that given everything else, it will take 15 years for the court process to end. Who wants to spent 15 best years of life in courts? This leads to apathy and that in itself is a root of many ills.
Now I understand that any solution short of a revolution will be tough to get. After all in order to reform babudom and politics, the initiative will have to come from the top as well. But the top has lot more to loose in reforms than the bottom. Power is the most powerful aphrodisiac.
Courts in India are perceived to be free. But then even if free, in order to fight the system in courts you need a powerful prosecution arm. But the police have probably the worst public image among all government arms. And the reason are not hard to see. Just observe how a policeman (any policeman) talks to a common man - alone on a street. It will give you an impression of a ruler to a serf. But thats only the tip. Its a reflection merely of an institutional behaviour. What is our conviction rate? How many perpetrator of high visibility terrorist acts have been punished. When they have been - the top rung is almost entirely never caught, the middle and lower run get convicted in like 15 years. And as a recent columnist in Outlook pointed out, that too happens only when a Hindu- Muslim thing happens!
Take the well publicized case of a son of an IAS officer in Central government being killed. The accused are some family members of a sitting Member of Parliament. The case is dragging on for so many years. This when the person killed has a family who is a member of the power elite. If the accused are guilty the family of the dead has been denied justice as yet. If the accused are not, they have been denied justice for so long, living under shadow.
If such a high profile, under the media glare, case takes over 10 years to come to a logical conclusion just image what happens when a common man is involved. Assuming the police investigate with talent and impartiality ( both of which at least in public perception are extremely rare) it will still be longer than a decade wait! So the common man looses faith.
This is probably why terrorism is spreading roots. Why Naxalites are gaining control over such a large portion of India. Because for so many people the state has ceased to exist. When that happens what stops a person from defying the state? While I hate civilians being harmed (that is after all the definition of terrorism) for those which no help from state in defending life and liberty, it will cease to matter. And that is what seems to be happening.
An attack on police will cease to awaken people because for them its merely an armed wing of a state that just extorts taxes from them and does nothing in return except oppression.
Its a danger sign and we stop to look at it thinking that the problem will go away. The only way to fight this menace is by making state relevant. Improve the police, improve the governance. Make people proud of being an Indian. I once read that when US celebrates its 4th of July- the citizens celebrate not the state. In India, its the state that celebrates and not the citizens. If we are to stay as a nation, we have to correct this.